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In certain situations, CJC can conduct a mediation session by telephone (using a landline and not a mobile phone) instead of face to face.
Telephone mediation may be useful for people who:
The mediators will conduct the mediation from a private room at a CJC office using a landline phone. People involved in mediation are usually in their own home or at another suitable venue with access to a landline phone. There are no waiting lists.
Generally, the process for telephone mediation is the same as
what you may expect in a standard face-to-face CJC mediation. Like all CJC mediation, you cannot record mediation held by telephone.
Have a pen, paper, tissues and water available. Talking on the phone for a long period can be tiring. You may find the process easier if, before the mediation session starts, you make sure your environment is comfortable, quiet, uninterrupted and private. It may help to read our section
Getting ready for mediation.
What to expect on the day
Who's who in a mediation?