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Community Justice Centres (CJC) provide free
mediation to help people solve disagreements (or resolve disputes) without going to court. We also provide other alternative dispute resolution services tailored to help people solve conflicts.
Our services are confidential, easy to use and voluntary. We also accept mandatory court referrals. There are no waiting lists and we provide services throughout NSW. We are funded by the NSW Government as part of the Department of Communities and Justice.
We are governed by the Community Justices Centres Act 1983 (NSW).
Number of new enquiries CJC received? 8935
Number of mediations arranged? 1052
What proportion of mediations resulted in agreement and resolution by parties?
83% of matters resulted in mediation within 60-days of first contact from at least one party to the dispute.
Number of calls to CJC FREECALL 1800 line? 24,549 (does not include any other inward modes of contact such as emails and post)
Frequency of dispute types (highest to lowest)
Most frequent referrers (highest to lowest)
What do clients say about CJC after attending mediation?
How many mediators were engaged by CJC?
Over 80 mediators located throughout NSW. All CJC mediators are accredited under the National Mediator Accreditation System and appointed under the Community Justice Centre Act 1983.
How many staff does CJC employ?
Up to 15 staff work (full-time, part-time and casual) in our Parramatta office. The team is predominantly made up of Case Coordinators who are the first point of contact for clients. Majority of all CJC staff are also trained mediators.