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Community Justice Centres (CJC) provide free
mediation to help people solve disagreements (or resolve disputes) without going to court. We also provide other alternative dispute resolution services tailored to help people solve conflicts.
Our services are confidential, easy to use and voluntary. We also accept mandatory court referrals. There are no waiting lists and we provide services throughout NSW. We are funded by the NSW Government as part of the Department of Communities and Justice.
We are governed by the Community Justices Centres Act 1983 (NSW).
Number of new enquiries CJC received? 9764
How many mediations did CJC arrange? 1167
What proportion of mediations resulted in agreement and resolution by parties?
Frequency of dispute types (highest to lowest)
Most frequent referrers (highest to lowest)
What clients say about CJC after attending mediation
Number of people CJC assisted?
How long from first enquiry until a mediation occurs?
77% of matters resulted in mediation within 60-days of first contact from at least one party to the dispute.
Number of calls to CJC freecall 1800 line?
29,320 (does not include any other inward modes of contact)
Number of searches on CJC website?
How many mediators were engaged by CJC?
Over 90 mediators located throughout NSW
How many staff does CJC employ?
Up to 20 (all frontline staff are trained mediators)