Community Justice Centres 1800 990 777

Telephone mediation    

 

In certain situations, CJC can conduct a mediation session by telephone (using a landline and not a mobile phone) instead of face to face.

When is telephone mediation appropriate?

Telephone mediation may be useful for people who:

  • live so far apart it is not possible to meet in person
  • have restricted mobility due to disability or other factors
  • have concerns about safety.

Where is telephone mediation held?

The mediators will conduct the mediation from a private room at a CJC office using a landline phone. People involved in mediation are usually in their own home or at another suitable venue with access to a landline phone. There are no waiting lists.

What happens during telephone mediation?

Generally, the process for telephone mediation is the same as what you may expect in a standard face-to-face CJC mediation. Like all CJC mediation, you cannot record mediation held by telephone.

Helpful hints for telephone mediation

Have a pen, paper, tissues and water available. Talking on the phone for a long period can be tiring. You may find the process easier if, before the mediation session starts, you make sure your environment is comfortable, quiet, uninterrupted and private. It may help to read our section Getting ready for mediation.